Business Performance with Difficult Customers
Succeed in tough moments and difficult conversations through skilled communication.


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Succeed in tough conversations through preparation, skill and deep understanding of customer demands combined with excellence in communication
Build Confidence to Balance Business Results with Strong Partnerships
Negotiation Excellence
Learn to negotiate assertively, respectfully and build trust so you can optimise value from contracts.
Meetings Excellence
Host memorable, impactful and influential meetings for customers and colleagues that inspire action
Team Excellence
Create a culture of learning and performance where people are valued and they value the culture.
Performance Excellence
Receive bespoke advice and support for your business challenges, difficult customers and to enable you to deliver revenue and business goals.
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A Commercial Edge with Difficult Customers
We know you are running a great business and your teams are skilled and well-organised.
But anyone can succeed when times are good and we are working with people we like.
The business advantage comes from organisations who can succeed in the difficult moments and with difficult people
These people are more demanding, put you under pressure, and who expect you and your teams to make additional allowances for them, and give them more.
Their demands mean you lose value. You are unable to secure optimal contracts, they delay agreements and they damage sales results.
Your teams need to be able to understand them, to connect with them and to influence them in order to remove barriers and secure business results.
That is where your commercial advantage exists.
Foxleigh helps your team feel confident that they can achieve anything.
We teach the skills you need to build trust with difficult customers.
We empower clients to create impactful messages and to deal with stressful situations with confidence.
We transform your commercial results through enhanced communication both internally and externally that shifts difficult customers into business partners.
We give you the skills and confidence to deliver the results you didn't believe you could.

A Commercial Edge with Difficult Customers
We know you are running a great business and your teams are skilled and well-organised.
But anyone can succeed when times are good and we are working with people we like.
The business advantage comes from organisations who can succeed in the difficult moments and with difficult people
These people are more demanding, put you under pressure, and who expect you and your teams to make additional allowances for them, and give them more.
Their demands mean you lose value. You are unable to secure optimal contracts, they delay agreements and they damage sales results.
Your teams need to be able to understand them, to connect with them and to influence them in order to remove barriers and secure business results.
That is where your commercial advantage exists.
Foxleigh helps your team feel confident that they can achieve anything.
We teach the skills you need to build trust with difficult customers.
We empower clients to create impactful messages and to deal with stressful situations with confidence.
We transform your commercial results through enhanced communication both internally and externally that shifts difficult customers into business partners.
We give you the skills and confidence to deliver the results you didn't believe you could.

Testimonials
Excellent course, Chris is brilliant. I learnt so much in such a short period. The training was engaging, challenging, fun - it had everything!
Rob - Alphega
Excellent course and filled with relevant content. Extremely well constructed and allows time for discussions and feedback. Active participation is a must and it allowed me to feel safe and show off my presention skills with love feedback without the fear of embarrassment. Chris and his team were brilliant. Made the course fun and constructive- loved the course
Jason - Sony
Easily the best training course I’ve done. I didn’t just learn from the agenda - I learnt from the examples and coaching, which has made me retain and use the skills gained. Yes it is an intense course, but I would eagerly do it again. Chris is also a fantastic teacher and a genuinely engaging person!
Hollie - Alliance
Negotiate contracts with assertiveness and confidence and in a way that builds respect and trust so that you can optimise deals
Host excellent, memorable and inspiring meetings that customers and colleagues value and that deliver on business goals
Create a positive learning culture that values people and that people value.