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Business Performance with Difficult Customers

Succeed in tough moments and difficult conversations through skilled communication. 

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Succeed in tough conversations through preparation, skill and deep understanding of customer demands combined with excellence in communication

Build Confidence to Balance Business Results with Strong Partnerships

Negotiation Excellence

Learn to negotiate assertively, respectfully and build trust so you can optimise value from contracts. 

Meetings Excellence

Host memorable, impactful and influential meetings for customers and colleagues that inspire action

Team Excellence

Create a culture of learning and performance where people are valued and they value the culture.

Performance Excellence

Receive bespoke advice and support for your business challenges, difficult customers and to enable you to deliver revenue and business goals.

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Foxleigh

Foxleigh Commercial Performance works with clients across industry sectors to enable them to exceed revenue goals and increase productivity, giving them a commercial edge.We teach enhanced communication skills to commercial, sales and marketing teams and give them the confidence to succeed with even difficult customers. Our focus is people and how they make decisions. Wherever there are people, there are relationships and there is a need to manage anxieties, hopes, fears and complexities. That is where Foxleigh can give you a commercial edge.The most successful people and organisations strike a balance between commercial results and strong relationships. Foxleigh drives customer focus, combined with enhanced communication skills that together, empower individuals and teams to secure more than they imagined was possible, build partnerships and exceed targets.

Chris Webber

Foxleigh

We know you are running a great business and your teams are skilled and well-organised.

However, there are difficult customers—people who you know are going to be more demanding, who are going to put you under pressure, and who will expect you and your teams to make additional allowances. 

Their demands mean you lose value. You are unable to secure optimal contracts, they delay agreements and they damage sales results. 

Your teams need to be able to understand them, to connect with them and to influence them in order to remove barriers and secure business results. 

But first they need to feel confident that they can. 

Foxleigh teaches the skills and techniques to understand and build trust with difficult customers. We empower everyone to create impactful messages and to deal with stressful situations with confidence. 

We can transform your commercial results through enhanced communication both internally and externally that changes difficult customers into business partners.

 

We give you the skills and confidence to deliver the results you didn't believe you could.  

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Testimonials

Excellent course, Chris is brilliant. I learnt so much in such a short period. The training was engaging, challenging, fun - it had everything!

Rob - Alphega

Excellent course and filled with relevant content. Extremely well constructed and allows time for discussions and feedback. Active participation is a must and it allowed me to feel safe and show off my presention skills with love feedback without the fear of embarrassment.  Chris and his team were brilliant. Made the course fun and constructive- loved the course 

Jason - Sony

Easily the best training course I’ve done. I didn’t just learn from the agenda - I learnt from the examples and coaching, which has made me retain and use the skills gained. Yes it is an intense course, but I would eagerly do it again. Chris is also a fantastic teacher and a genuinely engaging person!

Hollie - Alliance

Negotiate contracts with assertiveness and confidence and in a way that builds respect and trust so that you can optimise deals

Host excellent, memorable and inspiring meetings that customers and colleagues value and that deliver on business goals

Create a positive learning culture that values people and that people value.

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